Buttons 7OH Contact — this page covers it in full: what the specification means, what each figure refers to, and the checks worth making before you buy.
Our support team handles order status, product and dosage questions, certificate of analysis lookups, shipping issues and wholesale applications. Every message gets a real reply from a real person.
Email Support
Email: [email protected]
Please include your order number if your message is about an existing order — it lets us pull the batch lot and tracking information immediately instead of asking you for it.
What We Can Help With
| Enquiry Type | What to Include | Typical Reply |
|---|---|---|
| Order status & tracking | Order number | Same day |
| Certificate of analysis request | Batch lot code from your bottle | Same day |
| Product or dosage question | Flavor and format | Same day |
| Shipping or delivery problem | Order number and tracking status | Within 24 hours |
| Returns & damaged items | Order number and photos | Within 24 hours |
| Wholesale & distribution | Business name and license | 1–2 business days |
Before You Write: Check These First
A large share of the questions we receive are already answered in detail, and the fastest route is usually one of these four pages:
- 50-question FAQ — pricing, minimums, shipping, testing, legality, storage and dosing
- Shipping Policy — transit windows, cut-off times, free shipping threshold
- Refund & Returns Policy — what qualifies and how to start a claim
- Lab Tests & COAs — verify a batch lot before you email us about it
Wholesale & Distribution Enquiries
Licensed smoke shops, vape stores, wellness retailers and botanical distributors in the USA and Canada can apply for tiered case pricing. Please include your business name, license number, state or province, and expected monthly volume. Full details are on the wholesale program page.
Age Policy
You must be 21 years of age or older to purchase any product from this store. We enforce age verification on every order in every jurisdiction. We cannot make exceptions, so please do not ask us to.
Product Use Disclaimer
Buttons 7OH products are sold strictly as botanical research materials and are not intended for human or animal consumption. Our support team cannot provide medical advice or recommend serving sizes for human consumption. Please read our full Health & FDA Disclaimer.
Response Times
We answer email seven days a week. Most messages receive a reply the same business day, and after-hours messages are handled the following morning. Wholesale applications may take up to two business days because we verify licence details.
How To Use Buttons 7OH Contact Channels
Reaching Buttons 7OH contact support is deliberately simple: one email address reaches the team that handles orders, lot-code requests, wholesale enquiries and delivery issues. There is no ticket portal to navigate and no hold queue.
Include your order number if you have one, and the lot code from the base of your bottle if you are asking about a certificate of analysis. Those two details let us answer in a single reply rather than a chain.
Sources & Further Reading
Primary and independent references used to compile this page.