Privacy Policy — this page covers it in full: what the specification means, what each figure refers to, and the checks worth making before you buy.
This policy explains what personal information we collect, why we collect it, how long we keep it and the rights you have over it.
Information We Collect
| Category | Examples | Why |
|---|---|---|
| Identity & contact | Name, email, phone, shipping and billing address | To process and deliver orders |
| Age verification | Date of birth confirmation, verification result | To enforce our 21+ policy and meet legal obligations |
| Order records | Products purchased, batch lots supplied, amounts | Order fulfilment, refunds, traceability |
| Payment data | Processed by our payment provider | We do not store full card numbers |
| Technical data | IP address, browser type, device, pages viewed | Site security and performance |
| Communications | Emails and support messages | To respond to enquiries |
How We Use Your Information
- To process, verify, pick, pack and deliver your order
- To verify you meet our 21+ age requirement
- To provide tracking and order status updates
- To handle refunds, replacements and support requests
- To comply with legal, tax and regulatory obligations
- To detect and prevent fraud and abuse
- To improve the site and our product range
We do not sell your personal information. We do not share it with third parties for their own marketing purposes.
Who We Share It With
- Shipping carriers — name, address and contact details, to deliver your parcel
- Payment processors — to authorise and settle payment
- Age verification providers — where third-party verification is used
- IT and hosting providers — who operate the infrastructure this site runs on
- Legal authorities — where required by law or valid legal process
Cookies
We use cookies and similar technologies to keep your cart working, maintain your session, remember preferences and understand how the site is used. Essential cookies are required for checkout to function. You can control cookies through your browser settings, though disabling essential cookies will prevent checkout from working.
Data Retention
Order records are retained for as long as required for tax, accounting and product traceability purposes, and to support any future batch-related safety enquiry. Support correspondence is retained for a reasonable period to provide continuity. Age verification records are retained for the period required to demonstrate compliance.
Data Security
The site is served over HTTPS. Payment card data is handled by our payment provider and is not stored on our servers. Access to customer records is restricted to personnel who need it to fulfil orders and provide support. No system is completely secure, and we cannot guarantee absolute security — but we take the protection of order data seriously.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Request a copy of the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information we are not legally required to retain
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Lodge a complaint with your local data protection authority
To exercise any of these rights, email [email protected]. We will respond within the timeframe required by applicable law. We may need to verify your identity before acting on a request.
Children
This site is intended for adults aged 21 and over. We do not knowingly collect personal information from anyone under 21. If you believe a minor has provided us with information, contact us and we will delete it.
International Transfers
We operate from the United States and Canada. If you access the site from elsewhere, your information may be transferred to and processed in those countries.
Changes to This Policy
We may update this policy from time to time. The current version is always published on this page, with the effective date shown above.
Contact
Privacy questions and data requests: [email protected] or via the contact page.
Privacy Policy: What We Collect And Why
This privacy policy explains the data we hold and the reason we hold it. Order processing requires a name, delivery address and contact email, and 21+ verification requires the age confirmation you complete at checkout.
Payment card details are handled by the payment processor and are never stored on our servers. You can request a copy or a deletion of the personal data we hold by emailing the address on our contact page.
Sources & Further Reading
Primary and independent references used to compile this page.
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